Shipping and Delivery Policy

How long does it take to receive my goods?

Once your payment is confirmed, it takes 1-2 business days for production and order processing. After that, your order will be shipped and usually takes 8-20 business days to arrive, depending on your location.

Note: To receive the notice from us, please make sure your e-mail or phone number is correct and available. (If you didn’t receive our email, please check your spam folder too and make sure you leave your email address when placing orders)

If there is still no shipping information after a few days, please email us at info@rotationguide.com. Our CS team members will get back to you within 24 hours generally and check order status for you.

What can cause delays on my order?

The most common factors may cause to the delay are as following:

1. Misspelt, incomplete ,or outdated address when the carrier fails to deliver the package
2. Unforeseen circumstances at the local post office, postal strikes, customs clearance , or weather
3. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
4. The carrier may take 1-2 business days to register and receive parcels. This will affect your shipment status.
5. Public Holidays in your location and ours can also cause delays during the processing time

How to change my shipping address?

Please email us at info@rotationguide.com first to submit your ‘changing address’ request. Generally, we can only update your shipping address before shipment. To ensure that your package can be properly delivered, please ensure that your address is complete and correct with all information including apartment/suite/room numbers. We are unable to cancel an order after shipment. Please keep an eye on your order status to make sure you can receive your order.